There are more than enough surveys around the ERP market. On the international market compete analysts, consultants, and various universities and colleges. At the same time, more and more vendors publish their own customer satisfaction surveys. Of course there remains the question of what makes the studies of the “ERP User Satisfaction Survey” – different from other studies. The most important quality criteria are identified:
- Continuity - the study will be conducted regularly, allowing long-term analysis.
- Thoroughness - the results of the study are analyzed, verified, and validated in several steps to prevent abuse and errors
- Independence - the study is funded solely from the revenues of the report; a sponsoring from vendors is excluded.
- Accessibility of the results - the study and results are supported by leading media and distributed.
- Broad base - studies of the “ERP-User-Satisfaction-Survey” in the various countries bring together abroad base of independent consultants, academics, and media partners.
Verification of records
The following criteria lead to exclusion from evaluations of the study:
- Participating company is part of the ERP vendor
- Participating company could not be verified using address database searches or by e-mail
- Missing mandatory or incomplete reviews
- Deficiencies in relation to an unbiased Review
- Receipt of offline questionnaires (fax) by way of the software provider
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